Installation & Maintenance Policy

For ArxTech

Last updated: 3 November 2025

Introduction

This Installation & Maintenance Policy (“Policy”) sets out the terms under which ArxTech (“we”, “us”, or “our”) provides installation, commissioning, maintenance, and related technical support services (“Services”) for our security, monitoring, and technology systems.

By engaging ArxTech for installation or maintenance work, you (“the Client”) agree to comply with this Policy in conjunction with our Terms and Conditions.

Scope of Services

ArxTech provides professional installation and ongoing maintenance of security and monitoring systems, including but not limited to:

CCTV systems and surveillance infrastructure
Access control and alarm systems
Smart technology integrations
Monitoring equipment and related components

All work is performed by qualified technicians according to industry best practices and applicable safety standards.

Installation Services

Installations are scheduled by mutual agreement between ArxTech and the Client.
The Client must ensure that the site is ready, accessible, and safe for installation on the agreed date.
Access to necessary utilities (electricity, network connectivity, etc.) must be available prior to installation.
If site conditions prevent installation, ArxTech reserves the right to reschedule and recover any costs incurred.

All equipment is installed in accordance with manufacturer specifications and regulatory requirements.
Upon completion, the Client will be required to review and sign off on the installation to confirm satisfactory delivery.

Maintenance Services

Maintenance may be provided on an ad-hoc, scheduled, or contractual basis depending on the Client’s agreement.
Preventative maintenance may include inspections, testing, cleaning, software updates, or calibration.
Call-out requests are logged via the contact details provided in Section 10.

ArxTech strives to respond to maintenance requests promptly.

Estimated response and resolution times will be communicated based on location, service level agreement (if applicable), and nature of the fault.

The Client must ensure proper use and care of all installed equipment.
Any unauthorised modification, tampering, or interference with systems may void warranties and service commitments.
Faults or malfunctions must be reported promptly to ArxTech.

Warranties and Limitations

Equipment supplied and installed by ArxTech is covered under the manufacturer’s warranty, subject to the terms specified by the manufacturer.
Installation workmanship carries a standard 12-month warranty unless otherwise stated in the contract.

This warranty does not cover:

Damage caused by misuse, neglect, unauthorised repairs, power surges, lightning, or environmental factors.
Consumable items such as fuses, batteries, or bulbs.
Issues arising from software or hardware not supplied by ArxTech.

To initiate a warranty claim, the Client must contact ArxTech in writing with proof of purchase, installation date, and details of the fault.

Cancellation and Rescheduling

Cancellations made more than 3 working days prior to the scheduled installation will not incur a charge.
Cancellations within 3 working days may result in a fee to recover costs for materials, travel, or allocated labour.

Scheduled maintenance visits may be rescheduled with at least 48 hours’ notice.
Missed appointments without notice may incur a call-out charge.

ArxTech shall not be liable for delays or cancellations due to circumstances beyond its control, including but not limited to load-shedding, extreme weather, or supply-chain disruptions.

Health, Safety & Site Access

ArxTech technicians adhere to all health and safety regulations and carry the necessary protective equipment.
The Client must ensure the site complies with basic safety standards and grant secure access for technicians to complete their work.
ArxTech reserves the right to postpone work if site conditions are unsafe.

Liability

While every effort is made to deliver services to the highest standards, ArxTech will not be liable for:

Indirect or consequential losses resulting from equipment failure, downtime, or installation delays.
Damage to property or equipment caused by misuse or interference by unauthorised persons.

Our total liability, where applicable, shall not exceed the total value of the service contract.

Confidentiality and Data Protection

Any data obtained or processed during installation or maintenance (such as CCTV footage or access credentials) will be handled in accordance with our Privacy Policy.

All ArxTech personnel are bound by confidentiality and data-protection agreements.

Policy Updates

ArxTech may update this Installation & Maintenance Policy periodically to reflect operational or legal changes.

All updates will be published on this page, with the revised “Last updated” date displayed above.

Contact Information

For installation scheduling, maintenance requests, or policy queries, please contact: